Calculating your costs
What fees will I be charged?
Pricing is the same on the mobile apps and web, as well as for individuals and small businesses.
Our fees differ depending on your recipient country. Our standard fees are as follows:
- 0.7% of the sent amount to Australia, Bulgaria , the Czech Republic, the eurozone, Hong Kong, New Zealand, Norway, Singapore, Sweden and Switzerland
- 0.8% for Canada, Denmark, Hungary, India, Poland, Romania and the US
- 1% for Croatia
- 1.1% for Mexico
- 1.2% for Turkey
- 1.5% for Israel and South Africa
- 1.6% for Brazil
- 1.8% for Qatar and Saudi Arabia
- 1.9% for Bahrain and Kuwait
- 2% for Morocco
- 2.2% for Argentina
- 2.3% for Colombia
- 2.9% for Peru
- 3.3% for Dominican Republic
Your fee will be included in the amount you’ll send to the recipient, so there won’t be unexpected surprises. For example, if you want to convert £100 to euros, the fee you will pay is £0.70. The remaining £99.30 will be converted to euros and sent to your recipient. In our rate calculator, you’ll see exactly what the recipient will receive.
Will my bank charge me any additional fees?
Provided that you are paying with a valid debit card, your bank should not charge you any fees. UK residents should not be charged if they are paying with a UK-issued debit card such as Santander UK, HSBC, Lloyds or Barclays.
Will the recipient’s bank charge any fees?
Most recipient banks should not charge any fees.
Some banks in the US and Canada may charge a wire transfer processing fee to the recipient. This charge is at the discretion of the receiver’s local bank and, if applied, should show as a separate charge on their statement. Banks outside the US and Canada sometimes charge an equivalent fee for receiving international transfers, but it is much less common.
In all cases, PagoFX sends the total amount of your payment to your recipient’s account. We do not control any charges imposed by the recipient’s bank, nor do we benefit from these charges.
Will I be charged tax on my transfer?
Depending on individual countries’ tax regulations, your recipient may need to pay tax on money received from overseas. For example, international payments to Brazil may be subject to a tax known as the Imposto sobre Operações Financeiras (IOF). The recipient’s bank subtracts this from the amount they receive.
PagoFX sends the total amount of your payment to your recipient’s account. We do not control any charges imposed by the recipient’s bank or local authorities, nor do we benefit from these charges.
What exchange rate will I get?
PagoFX gives you real-time, mid-market exchange rates, similar to those found in public sources such as Google, Bloomberg, Reuters, among others. This ensures that you have the fairest rate possible without any mark-ups on foreign exchange.
How are the currency exchange rates calculated?
A currency’s price is determined by what people are prepared to buy and sell it for at that moment. So, we take the ‘buy’ and ‘sell’ prices of the currency pair and calculate the midpoint between them – the mid-market rate.
How long will the rate be available?
From the moment you log in and start the transaction, we will hold the rate for 15 minutes (unless you cancel or change the amount of the transaction or go back and start again). Once this time has elapsed, the currency exchange rate will be re-calculated.