How do I change or update my personal details?
We can do this for you. Just contact us via ‘Chat’ on the mobile app or the website. With certain updates or changes, we may need official documents for security reasons. To make any changes, please be ready to provide verification, such as your government-issued photo ID.
How do I manage my mobile app notification settings?
You’ll find options to change your notification settings within the app. Just open PagoFX and go to Menu > Notifications.
What do I do if my phone has been lost or stolen?
We’ll need to temporarily freeze your PagoFX account. To do this, get in touch with us via Chat on our website or send us an email at email@example.com. We’ll ask you a few questions that will help us verify your identity, then we’ll freeze your account. When you’ve got your phone back (or you’ve got a new one), let us know via Chat and we’ll lift the freeze.
Is support for PagoFX available in Santander branches?
Santander UK branches and customer contact centres will not be able to resolve PagoFX issues or answer inquiries, as PagoFX has its own customer support.
We have dedicated support in-app, via email and on the website. On the app just tap ‘Chat’ and a member of our team will be happy to help. You can also send an email to firstname.lastname@example.org. On the website just go to our ‘Knowledge’ and ‘Support’ sections to find the information you need or click on the chat button on the lower right-hand side of any page. You can also send an email to email@example.com. Our support team are available from 9am to 6pm UK time, Monday to Friday.
How do I close my PagoFX account?
If you want to leave PagoFX for any reason, you can. It’s as easy as opening your account. Open a new conversation via the in-app Chat tab and a member of the team will take you through the account closure process. You can also email us at firstname.lastname@example.org. Our support team are available from 9am to 6pm UK time, Monday to Friday.